Everybody thinks they’re a computer guy these days. Having worked in the industry for 30+ years, I can tell you that the good ones are far and few between. Guys like this piss me off. They damage the credibility of the entire industry.
Money is tight. She is working part-time. She took the machine to him because he was cheap. When she went to pick her computer up … she got a bag of parts … and brought it to me to see if we could put it back together …
First of all, I don’t think I’ve ever encountered any application that was 100% bug-free; even ‘top of the line, $5000 per user license’ applications. Yes, they have bugs – but so does everything else. So in that respect …
Get in the backseat.
Customer Services does NOT take a backseat!
A lot of companies are afraid to allow remote access to their systems – and dependent upon the configuration of your system – your fears may be valid. Fear is a good thing – unless you are paralyzed by it.
Information Management is the handling of the communication or reception of knowledge, intelligence, or data; typically obtained through investigation, study, or instruction.
Sometimes it’s ensuring compliance with governmental regulation.